Shipping Policy for Cotopaxz

At Cotopaxz, we strive to get your outdoor gear and apparel to you quickly and reliably, so you can start your next adventure without delay. This Shipping Policy outlines our shipping process, delivery timelines, 运费 rules, and other key details related to the delivery of your orders. By placing a purchase through our website (www.cotopaxz.com), you agree to the terms of this policy, as well as our Terms of Purchase and Privacy Policy.

1. Order Processing Time

Before your order ships, we need to process and prepare your items for delivery. Our standard processing timeline is as follows:

  • Regular Orders: Most orders are processed within 1–3 business days of being confirmed. “Business days” refer to Monday through Friday, excluding major holidays (e.g., Christmas, Thanksgiving, New Year’s Day).
  • Peak Periods: During high-demand seasons (e.g., Black Friday, holiday sales, summer outdoor peak), processing times may be extended to 3–5 business days. We will notify you via email if your order is expected to take longer than the standard timeline.
  • Backordered/Custom Items: If an item you ordered is out of stock or requires customization (e.g., special-sized gear), we will email you with the estimated restock or production time. You may choose to wait for the item or cancel the backordered portion of your order for a full refund (in USD, consistent with our Refund Policy).

You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email once your order has been processed and dispatched. The shipping confirmation will include a tracking number and a link to monitor your package’s delivery status.

2. Delivery Timelines

After your order is dispatched from our warehouse, delivery times vary by destination but follow a standard window for all locations worldwide:

  • Standard Delivery: All orders are shipped via standard delivery, which takes 6–12 business days to reach most addresses globally.
  • Delivery Time Notes:
  • Delivery timelines are estimates, not guarantees. They begin counting from the date your order is dispatched (not the date you placed the order) and do not include weekends or holidays.
  • Remote locations (e.g., rural areas, islands, regions with limited transportation access) may experience slightly longer delivery times (up to 15 business days in rare cases).
  • Customs processing for international orders can occasionally cause delays—these are beyond our control, but we will provide support to help resolve any customs-related issues (see Section 5 for more details).

We do not currently offer expedited, overnight, or express shipping options. All orders are shipped via our trusted standard carriers to ensure reliability and cost-effectiveness.

3. Shipping Fees and Payment Currency

We believe outdoor gear should be accessible to adventurers everywhere, which is why we offer simple and customer-friendly shipping fee rules:

  • Global Free Shipping: Cotopaxz provides free standard shipping on all orders worldwide—no minimum purchase amount is required. Whether you’re ordering a single pair of hiking socks or a full camping gear set, you won’t pay any additional shipping costs.
  • Payment Currency: All order totals (including product prices, taxes where applicable, and any other fees) are displayed and processed in United States Dollars (USD). Shipping is free, so no additional currency conversion is needed for delivery costs.

4. Shipping Destinations

We ship to all countries and territories worldwide, with a few exceptions where local regulations or shipping restrictions prevent delivery (e.g., regions with active trade embargoes, countries with limited postal services). If your shipping address is in a restricted location, you will be notified during checkout, and you will not be able to complete your order.

When entering your shipping address, please ensure it is accurate and complete (including apartment numbers, street names, postal codes, and country). Incomplete or incorrect addresses can lead to:

  • Delivery delays (as carriers may need to verify the address);
  • Failed deliveries (where the package is returned to our warehouse);
  • Additional costs (if we need to reship the package to a corrected address).

We are not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

5. International Shipping and Customs

For orders shipped outside the United States, please note the following important details:

  • Customs Duties and Taxes: International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country’s customs authorities. These charges are not included in your order total (and are not covered by our free shipping policy)—they are the sole responsibility of the customer.
  • We cannot predict the exact amount of customs fees, as they vary by country and depend on the value and type of items in your order. We recommend checking with your local customs office before placing an order to understand potential costs.
  • Customs Documentation: We will provide all necessary shipping documents (e.g., commercial invoice) to help your package clear customs. These documents will include accurate information about the product type, value (in USD), and quantity.
  • Customs Delays: If your package is held by customs for inspection, this may extend the delivery timeline. If you receive a customs notification requesting additional information, please respond promptly to avoid further delays. If you have questions about a customs-held package, contact our customer service team at [email protected]—we can provide documentation to assist with clearance.

6. Package Tracking

Once your order is dispatched, you can track its progress using the tracking number provided in your shipping confirmation email. Here’s how to use it:

  • Click the tracking link in the email, which will direct you to the carrier’s website (e.g., UPS, FedEx, DHL, or local postal services).
  • Enter your tracking number into the carrier’s search tool to view real-time updates on your package’s location and estimated delivery date.
  • If tracking information is not updating immediately, please allow 24–48 hours for the carrier’s system to sync—this is common after a package is first dispatched.

If your tracking shows “delivered” but you have not received your package, please:

  1. Check with family members, roommates, or neighbors to see if someone accepted the delivery on your behalf.
  2. Look for delivery notifications (e.g., a note left by the carrier indicating an alternative drop-off location).
  3. Contact the carrier directly using the tracking number for more details.
  4. If you still cannot locate your package, email us at [email protected] within 7 days of the “delivered” status—we will help investigate the issue.

7. Failed Deliveries

A delivery is considered “failed” if the carrier is unable to deliver the package to the provided address (e.g., no one is available to accept delivery, the address is invalid, or the package is unclaimed). In such cases:

  • The carrier will typically attempt delivery 2–3 times (depending on local carrier policies) before returning the package to our warehouse.
  • We will notify you via email if your package is being returned to us due to failed delivery.
  • Once we receive the returned package, you may choose to:
  1. Have the package reshipped to a corrected address (you will be responsible for any additional shipping costs, even if your original order qualified for free shipping); or
  2. Receive a full refund for the product(s) (in USD), minus any return shipping costs we incurred to have the package sent back to our warehouse.

8. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in carrier partnerships, shipping costs, delivery timelines, or legal requirements. When we make updates:

  • We will revise the “Last Updated” date at the top of this page.
  • We will post the updated policy on our website (under the “Legal” or “Customer Service” section).
  • For significant changes (e.g., adjustments to delivery timelines or shipping fees), we may notify you via email if you have an active account with us and have opted in to communications.

Your continued use of our website and placement of orders after the updated policy is posted constitutes your acceptance of the changes. We recommend reviewing this policy regularly before placing new orders.

9. Contact Us

If you have questions about your order’s shipping status, delivery timeline, or any other shipping-related issue, please contact our customer service team at:

We aim to respond to all shipping inquiries within 2–3 business days and will work with our carrier partners to resolve any delivery issues as quickly as possible.

Last Updated: 2025.09.18