Terms of Purchase for Cotopaxz

These Terms of Purchase (“Terms”) govern your purchase of outdoor gear, apparel, and other products (collectively, “Products”) from Cotopaxz (“we,” “us,” or “our”) through our website (ww w.cot opaxz .com). By placing an order with us, you agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies referenced herein. Please read these Terms carefully before making a purchase.

1. Order Placement and Acceptance

1.1 How to Place an Order

To place an order, select the Products you wish to purchase, add them to your shopping cart, and follow the checkout process. You will be required to provide accurate and complete information, including:

Shipping address (for delivery of Products);
Billing information (for payment processing);
Contact details (email address and phone number, to communicate order updates).

By submitting an order, you confirm that all information provided is true, accurate, and up-to-date.

1.2 Order Acceptance

Your submission of an order constitutes an offer to purchase Products from us. We reserve the right to accept or reject your order in our sole discretion (e.g., if Products are out of stock, if pricing or product details contain errors, or if we suspect fraudulent activity). You will receive an order confirmation email (sent to the email address you provided) once your order is accepted and processed. This email will include your order number, a list of purchased Products, and shipping details.

Orders are not considered “confirmed” until you receive this email. If we are unable to accept your order (e.g., due to stock unavailability), we will notify you via email and refund any payment you have already made (see Section 5 for refund details).

2. Pricing and Payment

2.1 Currency and Pricing

All Product prices displayed on our website are in United States Dollars (USD). Prices include applicable taxes (where required by law) but do not include shipping costs—unless explicitly stated otherwise (see Section 3 for shipping terms).

We reserve the right to adjust Product prices at any time without prior notice. However, the price charged for your order will be the price displayed at the time you submit your order (provided your order is accepted).

2.2 Payment Methods

We accept the following secure payment methods:

Credit/debit cards (Visa, Mastercard, American Express, Discover);
PayPal;
Other third-party payment processors as indicated at checkout.

By providing payment details, you authorize us (or our trusted third-party payment partners) to process your payment for the total order amount. We do not store full payment card information—all payment data is securely processed by our payment partners (see our Privacy Policy for more details on data protection).

2.3 Payment Security

We use industry-standard encryption (SSL/TLS) to protect your payment information during transmission. While we take steps to ensure payment security, you acknowledge that no online payment system is 100% secure. We will not be liable for unauthorized access to or use of your payment information, provided we have complied with applicable security standards.

3. Shipping and Delivery

3.1 Shipping Timelines

Processing and Dispatch: Most orders are processed within 1–3 business days of being accepted. Processing times may be extended during peak periods (e.g., holidays, sales events) or for custom/backordered Products (we will notify you of extended processing times via email).
Delivery: After dispatch, standard delivery takes 6–12 business days to reach most destinations worldwide. Delivery times are estimates and may vary based on factors beyond our control (e.g., customs delays, regional shipping restrictions, weather conditions).

You will receive a shipping confirmation email with a tracking number once your order is dispatched. You can use this tracking number to monitor the status of your delivery via the carrier’s website.

3.2 Shipping Costs

Cotopaxz offers free standard shipping on all orders worldwide. No minimum order value is required to qualify for free shipping. We do not currently offer expedited or premium shipping options—only standard delivery (6–12 business days) is available.

3.3 Delivery Responsibilities

We will deliver Products to the shipping address you provided at checkout. Please ensure the shipping address is accurate and complete (including apartment numbers, street names, and postal codes) to avoid delivery delays or failures. We are not responsible for:

Delays or non-delivery caused by incorrect or incomplete shipping information;
Loss or damage to Products after delivery (once the carrier confirms delivery to the provided address);
Customs delays or fees (see Section 3.4 for customs information).

3.4 International Customs and Duties

For international orders, Products may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer (not Cotopaxz) and are determined by the destination country’s customs authorities. We do not collect these fees at checkout, and we cannot predict their amount.

If you refuse to pay customs fees and the Products are returned to us, you will be responsible for any return shipping costs, and your refund will be reduced by these costs (see Section 4 for return terms).

4. Returns and Exchanges

4.1 Return Eligibility

You may return any unused, unworn, or undamaged Product(s) for a refund (excluding any non-refundable fees, if applicable) within 60 days of the delivery date. To be eligible for a return:

Products must be in their original condition, with all tags, packaging, and accessories intact;
Products must not have been used, washed, or altered (e.g., no cuts, stains, or signs of wear);
You must provide your original order number and proof of delivery.

The following items are non-returnable:

Customized or personalized Products (e.g., Products with embroidered names);
Final sale items (clearly marked as “Final Sale” on the product page);
Products that have been used, damaged, or altered by the customer.

4.2 How to Initiate a Return

To start a return:

Send an email to [email protected] with your order number, the name of the Product(s) you wish to return, and the reason for the return.
We will review your request and send a return authorization (RA) number and return shipping instructions within 2–3 business days (if your return is eligible).
Package the Product(s) securely, include the RA number on the package, and ship the Product(s) to the address provided in the return instructions.

You are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., incorrect Product shipped, defective Product). In such cases, we will provide a prepaid shipping label for the return.

4.3 Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a Product (e.g., for a different size or color), please follow the return process (Section 4.2) to return the unwanted Product for a refund, then place a new order for the desired Product.

5. Refunds

5.1 Refund Processing Timelines

Once we receive and inspect your returned Product(s) (and confirm they meet the return eligibility criteria), we will process your refund within 2–3 business days. Refunds will be issued to the original payment method used for the order.

The time it takes for the refund to appear in your account depends on your payment provider:

Credit/debit cards: 5–10 business days (varies by card issuer);
PayPal: 3–5 business days;
Other payment methods: Check with your payment provider for timelines.

5.2 Refund Amount

Your refund will be equal to the total amount you paid for the returned Product(s), including the original shipping cost (if applicable—since we offer free shipping, this typically means the full purchase price). However, we may deduct:

Return shipping costs (if the return is not due to our mistake);
Customs fees or duties (if the return was caused by unpaid customs charges);
Restocking fees (only applicable for non-defective, returned Products that require significant processing—we will notify you of any restocking fee before processing the refund).

5.3 Failed Deliveries and Refunds

If a delivery fails (e.g., due to an incorrect address or the customer being unavailable to receive the package) and the Product is returned to us, we will notify you via email. You may choose to:

Have the Product reshipped (you will be responsible for any additional shipping costs);
Receive a refund (minus any return shipping costs incurred by us).

6. Product Availability and Errors

We strive to keep our website updated with accurate Product information, including availability, pricing, and descriptions. However, we do not guarantee that all information is error-free, complete, or current.

Stock Availability: Product availability is subject to change without notice. If a Product is listed as “in stock” but is unavailable when we process your order, we will notify you via email and refund any payment you have made.
Pricing Errors: If a Product is listed with an incorrect price (e.g., due to a typo or system error), we reserve the right to cancel your order and refund any payment, even if the order has been confirmed. We will notify you of the pricing error and offer you the option to repurchase the Product at the correct price (if you wish).
Product Descriptions: We make every effort to accurately describe Products (e.g., size, color, material). However, minor variations (e.g., color differences due to screen resolution) may occur, and we are not liable for these variations.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Cotopaxz shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

Your use of our website or purchase of Products;
Delays or failures in delivery (due to factors beyond our control);
Loss or damage to Products (after delivery);
Errors in product information or pricing;
Any other matter related to these Terms.

Our total liability to you for any claim arising from your purchase of Products shall not exceed the total amount you paid for the affected Product(s).

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or industry standards. When we make changes, we will revise the “Last Updated” date at the top of this page and post the updated Terms on our website. We may also notify you of significant changes via email (if you have opted in to communications).

Your continued use of our website or purchase of Products after the updated Terms are posted constitutes your acceptance of the changes. We encourage you to review these Terms regularly.

9. Contact Us

If you have questions, concerns, or disputes related to these Terms of Purchase, your order, returns, or refunds, please contact us at:

Email: [email protected]

We will respond to your inquiry within 2–3 business days and work to resolve any issues promptly.

Last Updated: 2025.09.18